UX Research and Design

UX Research

UX Research is an absolute necessity in our workflow. At every stage of our process we are (at the very, very least) guerrilla testing what we’ve designed and built frequently. As the fidelity of our products increases, our research becomes more fastidious. We are not in the business of attempting to set goals and design solutions without data to drive those decisions. Our UX Research services are not only available to during the course of green field projects at T R I M, we also offer them à la carte.

If you need a fresh set of eyes for your website you’ve already built, web development SLC is here to help too.

Why is it important?

By conducting tests and studies, UX research will uncover the users’ needs and identify how a product can meet those needs. This information is then used to inform product development and design.

Even creating an MVP (Minimum Viable Product) can be costly. It becomes even more so if you invest in a product only to learn that your intended audience has no interest, no need, or no use for your product.

When UX research is done the first time correctly, it takes all the guesswork out of product design and development, can save you time and money, and ensures that you are building a product that will succeed.

Our Research Capabilities

  • Usability-Lab Studies
  • Ethnographic Field Studies
  • Focus Groups
  • Interviews
  • Moderated Remote Usability Studies
  • Unmoderated Remote Panel Studies
  • Concept Testing
  • Diary/Camera Studies
  • Customer Feedback
  • Card Sorting
  • Clickstream Analysis
  • A/B Testing
  • Intercept Surveys
  • Email Surverys

Product Design

At T R I M, our Product Designers use the design thinking process to identify usability problems and design solutions for them. They are expected to empathize with the user and consider their needs. Product Design is holistic, the business requirements of the product offering must be kept in mind during the design process. We don’t work in a vacuum, we know our design decisions today can impact the product roadmap 6 months from now. We strive to solve problems for users that they didn’t even know they had. It’s not just about making things that look pretty, it’s about adding value for the end-user. Whether you’re building a product from scratch or just want us to take a look at what you’ve already designed and built, hire us to advocate for your users today.

Our Product Design Capabilities

  • Design Sprints
  • Wireframes
  • High-fidelity UI
  • Clickable Prototypes
  • UX Auditing
  • UX Copywriting

If you’re looking for a shop to conduct UX Research and Design, whether for a new project or an existing one, reach out to us here and we’ll get back to you ASAP. Let’s build something great together.

Design Sprints

What is a Design Sprint?

A Design Sprint is a process for validating ideas and solving problems by creating quick prototypes and testing them. Created by Google Ventures, it’s a 5 day exercise that will help you to better understand the problem your business is attempting to solve. Your focus will be honed as you sketch out different ideas, run tests, and make informed decisions.

Why use a Design Sprint?

Design Sprints are a quick way to validate an idea and make sure you are building the right product. Rather than investing months of time on a problem, Design Sprints can narrow your focus and send you off in the right direction in just one week.

Who’s involved?

In order to ensure the success of the exercise, we dub someone on the client side the Product Owner. There may be several people involved in decision making at your organization but the PO is the mouthpiece during this engagement. Maybe they’re an executive, or even the CEO, whoever they are, they call the shots. The process is collaborative of course but when push comes to shove, the PO has the final say.

Then there’s the facilitator, they make sure velocity is maintained throughout the sprint. At T R I M we provide an unbiased, trained facilitator who is well versed in the Design Sprint methodology for all of our engagements.

Some additional roles that may or may not be relevant on the client side are Marketing Expert, Customer Service Expert, and Finance Expert. These aren’t mandatory roles, sometimes the PO handles some or all of these, but if they’re available they should definitely be included. The Marketer adds value by being well versed in the company’s messaging, while the Customer Service Expert will know your customers more intimately. And, of course, the Financial Expert will keep the project grounded by weighing the potential ROI throughout the process.

It’s also important to give the folks who will be “doing the do” a seat at the table. We always include a Product Designer and Product Engineer in our Design Sprints. Not only will the ultimately be the ones to bring the result of the Design Sprint to life, their skill sets allow for higher velocity during the exercise itself. Our designers and engineers alike are very capable of prototyping rapidly since they’ve been doing it for so many years.

How to Prepare

Like we said above, this is a 5 day exercise, and we mean 5 full days. We highly recommend you have virtually nothing else going on that week. Phones are also strongly discouraged during the exercise, there will be breaks periodically of course but it’s important that the entire team is focused when we’re actually sprinting.

Whether we’re coming to you or you’re visiting us at T R I M headquarters, there are going to be a lot of sticky notes in the conference room. We’ll be jotting down ideas constantly and sticking them everywhere. A whiteboard will also be necessary so let us know if we should provide one.

What does a Design Sprint look like?

Day 1
On the first day we define our long term goals. The fewer the better. Purists would tell you to pick one and only one. The question is, where do you want to be five years from now? What about one year? Six months? That goal will be the true north of the project, everyone involved should always keep it in mind.

Now we turn the goal into action items and hone in on customers’ pain points. This is done by mapping out the user journey based on prior research about the customer. A tool can an Empathy Map can be helpful here and when combined with the user journey, a Swim Lane diagram can be made. This will help illustrate how the user is interfacing with the product and heat map their pain points.

From there we decide which problems can be turned into opportunities, and how. These ideas are voted on by the whole group to determine which problem becomes the focus. The PO gets to decide ultimately but it is still important to vote.

Day 2
Ok, so the problem has been identified, time to throw a bunch of potential solutions at the wall. There are all sorts of different exercises we run to accomplish this. Lightning Demos, Four-Step Sketches, Crazy 8s, and so on. We won’t go into too much detail here, you could probably write a whole article of each of these but the point is that they all encourage and foster rapid ideation. These different exercises provide different levels of fidelity, throughout the day the solution will start to crystalize. By the end of Day 2 the goal is to have a handful of end to end solutions drawn out.

Day 3
Time to prototype. Pick one, and only one of the solutions from Day 2 and prototype it. Like Day 1, this can be done by voting but the PO gets to call it. The goal for the prototype should be good enough quality that it could pass as a real product. We’re faking it at this stage. These are mid to high fidelity mockups that we want to look and feel as real as possible.

The team gets divided into a group of people who make the individual pieces of the prototype, and people who assemble it all into one thing. Usually designers are the ones making the pieces. It is also helpful to have someone dedicated to writing copy. It’s important that all of the text in the prototype is written well enough that it makes sense to the customer. You can also have someone dedicated to pulling assets. Often times, the people making the pieces of the prototype will need an image or an icon in a timely fashion, that’s where the asset sourcer comes in.

Day 4
More prototyping. In our experience, sometimes up to half of Day 3 can be spent deciding which solution to go with. In this case, use Day 4 to continue prototyping. If necessary, Day 4 can be eliminated in some cases. We have done this occasionally if the client is pressed for time or if a solution is decided on and fully prototyped by the end of Day 3. Another task that can be accomplished on Day 4, if not Day 3, is writing the script for the user interviews on Day 5.

Day 5
Testing, testing! Time to get that prototype in front of users. We find that 80% of potential problems with prototypes can be uncovered with as few as 5 users. There are actually diminishing returns beyond that point. The interview script that we wrote early in the week gets put to use on this day. It is crucial that questions are open-ended and do not lead the user in a particular direction, otherwise the data collected will be virtually useless. No more than two team members will test the prototype with users and interview them as to avoid observation bias. The testing is recorded though so that the whole team can review it later in the day.

As the testing results come in, the entire team will help to process them. When reviewing the tests and interviews, the goal is to keep an eye out for recurring patterns in users’ behavior and responses. We then use these themes to roadmap new epics, features, and fixes. Tickets are made in Asana for all of the above, they’re prioritized, and added to the backlog.

What happens next?

With the design sprint concluded and action items identified, now the real fun begins. Time to roll up our sleeves and start designing and building. Design Sprints can be done at any stage of a product’s life cycle. It’s always good to do them early when it’s a greenfield project but don’t let that deter you from doing one well into your company’s maturity.

Why T R I M?

We believe that short iterations, and close collaboration with real humans is a better way to build products. We’ve launched apps with multi-billion dollar companies, and have helped raise millions of dollars alongside first-time founders.

If you’ve got an idea you’d like to validate with a design sprint, give us a shout and hire us to run one for you today.